Terms and Conditions
AAA Soirées, LLC
Effective Date: 01-01-2025
1. Agreement to Terms
By accessing our website at aaasoirees.com, placing an order, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access our website or use our services.
These Terms and Conditions constitute a legally binding agreement between you ("Customer," "you," or "your") and AAA Soirées, LLC ("Company," "we," "us," or "our").
2. Company Information
AAA Soirées, LLC is a New York limited liability company specializing in custom event signage, personalized keepsakes, and live on-site engraving experiences for weddings, celebrations, corporate, nonprofit, and brand events.
Our services are designed for clients seeking elevated, detail-driven event experiences. We are located in New York, NY, and service select events nationwide.
3. Changes to This Policy
At AAA Soirées, LLC, we take pride in delivering high-quality custom products with care and professionalism. This Policy outlines our procedures and responsibilities to ensure transparency and trust with our valued customers.
We reserve the right to update, change, or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes constitutes acceptance of those changes.
4. Products and Services
AAA Soirées, LLC provides custom event goods and experiences, including but not limited to:
• Custom signage (acrylic, wood, foam board, and specialty substrates)
• Personalized favors and keepsakes
• Live, on-site engraving and personalization services
• Event décor elements created to client specifications
All items and services are custom-produced or custom-executed based on client-approved designs, event details, and timelines.
5. Order Processing & Fulfillment
5.1 Order Confirmation
Customers will receive a shipping confirmation email with tracking details once the order has been dispatched.
5.2 Production Timeline
Production begins only after:
(a) full payment or required deposit is received;
(b) design proof is approved by customer in writing; and
(c) all necessary information and files have been provided.
5.3 On-Site Engraving & Live Personalization Services
On-site engraving and live personalization services are time-based, experiential services performed during live events. By booking these services, the Client acknowledges and agrees to the following:
(a) Personalization is completed live and in real time based on guest-provided information. AAA Soirées, LLC is not responsible for spelling errors, name variations, or guest changes submitted verbally or at the engraving station.
(b) Once an item has been engraved or personalized on-site, it is considered final and cannot be altered, replaced, or refunded.
(c) Engraving capacity is estimated based on event duration, staffing, and item type. Completion of engraving for all guests is not guaranteed unless otherwise stated in writing. (d) Delays caused by event logistics, guest volume, late starts, venue restrictions, power access, or Client-requested changes may impact the number of completed items and do not constitute grounds for refund.
(e) AAA Soirées, LLC reserves the right to pause or modify service if conditions become unsafe for staff, guests, or equipment.
6. Quotes, Deposits, and Payment
6.1 Quotes
All quotes are valid for three (3) days from the date issued unless otherwise specified. Prices are subject to change after the quote expiration date.
6.2 Deposits
A non-refundable deposit of 50% is required to begin production on custom orders. The remaining balance is due before the item ships or is available for pickup. Due to the custom and experiential nature of our work, all deposits are non-refundable. Deposits secure production time, design services, staffing, and event date availability.
6.3 Payment Methods
We accept major credit cards, PayPal, and other payment methods as indicated at checkout. All payments must be made in U.S. dollars unless otherwise agreed.
7. Returns and Refunds
7.1 Custom Products Policy
IMPORTANT: Because all AAA Soirées products are custom-made to your specifications, we do not accept returns, exchanges, or issue refunds for custom or personalized items unless the item arrives damaged, defective, or was produced incorrectly due to our error.
This policy is in accordance with New York law, which exempts custom and personalized goods from standard return requirements as these items cannot be resold.
7.2 Damaged or Faulty Items
If you receive your item damaged, defective, or incorrect due to our error, you MUST notify us via email within 24 hours of receiving your order. After this 24-hour window expires, you forfeit all claims for replacement or refund related to damage, defects, or errors.
To report damaged or faulty items, you must:
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Email hello@aaasoirees.com within 24 hours of delivery
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Provide photographic proof of the damage
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Retain all original packaging materials
Damaged items qualifying for replacement will be replaced at no cost to the customer. Items that are damaged, faulty, or sent in error, we will provide a prepaid return shipping label or refund your return shipping costs within 30 days of receiving the returned item.
8. Printing Variations
Printed colors may slightly differ from those seen on screen. If you are unsure about a color, printed proofs are available on request, at additional cost. Printed samples and printed proofs may not exactly match the finished product due to variations in the print production process. Printing can result in small variations. Minor differences in texture, color, size, and positioning can sometimes occur and are not classed as a fault.
9. Image Use Policy / Photography and Portfolio Rights
By providing images to AAA Soirées, LLC, you grant us the right to use these images as we see fit. This includes, but is not limited to, use on our website, social media platforms, marketing materials, and other promotional efforts. Once you submit any images to us, we reserve the right to use, edit, and distribute these images without restriction or compensation to you.
By submitting images to AAA Soirées, LLC, you confirm that you have the legal right to grant us these permissions. If you have any concerns or specific requests regarding the use of your images, please communicate them to us in writing prior to submission.
9.1 Opt-Out
If you would prefer not to have your stationary image or testimonial published, you can notify us in writing via email at any point and we will remove any images or text as soon as reasonably possible.
10. Limitation of Liability
In no case shall AAA Soirées, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Our total liability for any claim arising from or related to these Terms or our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.
11. Indemnification
You agree to indemnify, defend and hold harmless AAA Soirées, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
12. Dispute Resolution
12.1 Informal Resolution
Before initiating any formal dispute resolution process, you agree to first contact us at hello@aaasoirees.com to attempt to resolve any dispute informally. We will attempt to resolve the dispute within thirty (30) days of receiving your notice.
12.2 Mediation and Arbitration
If informal resolution is unsuccessful, any dispute arising out of or relating to these Terms or our services shall first be submitted to mediation. If mediation is unsuccessful, the dispute shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Kings County, New York.
12.3 Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
12.4 Small Claims Exception
Notwithstanding the above, either party may bring an individual action in small claims court if the claim qualifies for small claims jurisdiction.
13. Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against us.
14. Governing Law
These Terms & Conditions, and any separate agreements, whereby we provide you goods or services, shall be governed by and construed in accordance with the laws of the State of New York and the United States of America, without regard to conflict of law principles.
15. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
16. Force Majeure
AAA Soirées, LLC shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, or failure of third-party suppliers or carriers.
17. Contact InformationQuestions about the Terms of Service should be sent to us at:
AAA Soirées, LLC
Email: hello@aaasoirees.com
Website: aaasoirees.com
Location: New York, NY
Hours: Tues–Fri, 10am–5pm EST
By using our website or placing an order with AAA Soirées, LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.